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| - I've shopped at Target Stores all across the country, from New York to Seattle, and will have to say that this one is by far the worst. Nonetheless, they seem to do a lot of business, there's a backup at Checkout whenever I go, so you have to wonder how much better this location would do if they offered the value and customer service of other Targets. Last month, they held an employee meeting in the middle of the day in the middle of the store, the Bedding department. If you can imagine aisles completely empty of staff except in Bedding where a crowd of more than 15 are standing and those 15 employees jumping up and down exclaiming how great they were, then you get the picture. A customer walked up to the edge of the 15+ crowd of employees and pleaded for help, saying he was late and need to find an item quickly. They paused long enough to laugh at him, then turned around and kept jumping up and down telling each other how great they were. If it wasn't so sad, it would have been hilarious! That is somewhat comparable to my experience, which just happened, where I was directed to Checkout 10 with the instructions: "No one is at that register.", meaning, no customers were there, so no waits. I was thinking: "Wow, that staffer was very helpful." until getting to Checkout 10 and finding that the cashier had a stack of coupons she was going through, many of which would not scan. After waiting a very long time, I jumped into a different line and finally made it to the front. I handed the cashier a 20% off everything coupon which she set to one side and then rang everything up. Before she finished, I pointed to the coupon again and reminded her to knock 20% off the final bill. She didn't. She did apologize, though, saying it was not possible to void the sale and then give me 20% off, so since it was her mistake, she kindly walked me over to Customer Service where we gave an attendant the receipt and the coupon and told her we'd be back in a moment with the goods. All was set. Things were good. My opinion of this Target was changing. I got back to Customer Service in less than a couple of minutes and in that time a line had formed. The "Customer Service" rep who was assigned the task of refunding me 20% told me to go to the end of the line. I told her that wasn't our agreement. She said: "Go to the end of the line." I said: "Give me back the receipt as well as the 20% off coupon." After she did that, I said politely, thoughtfully, and kindly to her just to make sure she knew she had done something bad: "This is very disappointing." The clerk next to her mouthed the words: "F*** YOU!". Wow! Finally, after what seemed like about 20 minutes after arriving at Checkout to pay for a few items, I was leaving with no 20% off and lots of misdirection and an insult I will never forget. But, that wasn't my worst experience at this store. You almost have to go there to see it for yourself!
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