Everything was going ok. We went on a Saturday night and did call ahead seating. When we got there there were a lot of people waiting. We checked in with the hostess and sat down. I think we waited another 5 to 10 minutes to be seated. Not bad considering they were telling people there was a one hour wait. Our waitress was very friendly and responsive. She told us we could use the kiosk to order appetizer if we wanted. We chose to do that so we didn't have to wait for her to come back. She even exchanged one of our beers for another because it wasn't as expected. We had the prime rib which was good. Crab cakes were ok but they had more cake than crab in them. Overall at the time it was a decent experience until I got home and looked at my receipt. I got a $1.99 charge for the ziosk!!! BEWARE don't even touch that thing! It has trivia questions displayed on it trying to lure people into playing and after you answer the first question then it says something about $1.99 for unlimited play. We didn't play but got charged anyway!! I didn't see the charge until I got home. Boo Outback.