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  • I am at Sanderson Ford right now. I brought my 2015 f-250 to them because my low tire pressure light kept coming on. Nothing else wrong with my 1 year old truck. They reset it, no problem and I drive out and the radio doesn't work. I come back and they tell me it is not there fault that the radio doesn't work and I will have to pay to fix it. It worked when I got here, why should I pay to fix something they caused? So I wait for the boss and he wants me to tell him how they broke it. I am not a mechanic and do know what they did but if this doesn't get fixed I will never use this dealer again. They are checking it out now and have agreed to diagnose it for free. Although they said I will have to pay for any repairs. I am rating them a two star because they have agreed to diagnose for free. But this is no way to conduct business. If you bring a mechanic your vehicle and after repairing it there is something new damaged then pick another mechanic. I waited to finish this post. After looking at my system it turns out there was a glitch and they just had to reset my system. I started this post thinking I would rate them a 1 and then went to a 2. I am rating them a 3 because in the end I am leaving with out spending money. Please Sanderson, next time acknowledge that the problem could be you and deal with your client the way you would want to be dealt with.
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