| rev:text | 	I have a mostly positive experience with Dolce, and although extremely pricey, the previous specials on "Hunnies" (glorified gift cards) that could be purchased for .50 on the dollar made it ALMOST worth it.
When the owner cited the economy as a reason to cancel this regularly ongoing special, I was annoyed to say the least, but we still had a balance left on our Hunnies card from our last service.
My wife went for a color consultation with Adriani and made an appointment after hearing that everything she wanted would be doable. We went with Adriani, because of her "Level 4" status as their stylists are ranked from 1-5.  The price also goes up the higher the stylist level.
My wife's hair looks like a box color job that I could do.  As with another picture I found on Yelp, there was left over color on her neck and scalp and the agreed upon style during the consultation was not even CLOSE to achieved!
There was supposed to be an "Ombre" of Black transitioning to red on the tips and my wife wound up with a solid amber color all over.  She was also supposed to cut her hair and give her some depth/layers, and only trimmed the tips and cut off some split ends.
When complaining to the manager, she talked with the stylist in private, and then with the "Director", and then demanded my wife PAY $175 for the service! She offered to have another stylist "look" at her hair, but told my wife that if she wanted the "Ombre", her hair would need to be stripped and would probably wind up grey anyway.
I was not at the appointment, or there would have been NO WAY I would have allowed her to pay for a service that was promised to her without complete satisfaction! Super Cuts wouldn't make you pay for a cut you didn't like, why should Dolce get to gouge someone after claiming a stylist was "Level 4" and did such a horrible job??
The economy is not the reason Dolce can't survive offering 2/1 service specials.  It's the fact they seem to alienate the customer base they currently have, as well as push new business away in favor of the super-rich!
I will update my review as to what MY resolution will be, as I will be visiting the store tomorrow to talk to a manager/director/owner!  I will also post pictures of what my wife gets to wear on her neck/scalp now as it appears the dye will not come off of her skin. |