Iv just had a rare experience with ac. I have flown frequently with ac in the past and have never had anything positive to say until now. I was not travelling tonight but my mother was or is right now.
I got to the counter and the lady at the counter was phenomenal. I think her name was Diana. She was patient, professional, prompt and so polite. My mother always has too much luggage and it's always over the weight limit. Diana handled my mom perfectly. She had been working since 5am and didn't show any sign of tiredness. Ac needs more ppl like her.
Thank you for the great service !!