This will echo what most of the other reviewers have said. The service is some of the worst I've ever experienced but the food was surprisingly good.
I want one thing to be clear; when I say that the service was terrible, it was no fault of the service staff. These people were running their asses off doing everything they could do to make the situation better. The problem is that they are terribly understaffed. I don't know if this is the result of a cheap owner (which I'll never understand since waitstaff is paid so little) or some call-offs or what, but regardless, there's only so much they can do. It took 20 minutes to get greeted after being seated, a LONG time for our food, our bill, etc. What should have been a quick dinner took around two frustrating hours.
Now the food made a horrible situation almost tolerable. I still will probably not return because I rarely have time for a two hour dinner, but the food was damn good. I was expecting watered-down white people Indian food, given the location and what I've had elsewhere in the area. I'm happy to report that this wasn't the case. The spices were bold and delicious and the chilli paneer had me sweating a bit. It was excellent. I hope they don't give in to those with "sensitive palates" and continue the authenticity of their food. If only they could get the service piece figured out.