Came here today - absolutely loved my Americano. Definitely one of the best I've had in the city.
The staff were just lovely and it was fantastic how they offered to pour the hot water for my Americano in for me as I watched, so I could direct them about how strong or weak I wanted it.
There was a great selection of drinks and baked goods, and prices were good. I already can't wait to try another of their Americanos - I'm devastated that there's no Balzac's location close to where I live or work :(