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  • This is an update to my original review.... Within hours of my original review, I received an email from Daniel Nisley, CEO of Airbridge Tours. At first, I thought it was just a generic email that was sent to all unsatisfied customers, but after reading the entire email, it was clear that this was sent directly from himself, which really shocked me. I thought that this is a massive company I was dealing with and I would never hear from them. When I addressed my original review, I never thought that the CEO of the company would actually be the person reading it. He even offered his phone number where he could be contacted. We had a in depth conversation about my experience and he told me that this was a family business and he takes very much pride in offering an experience that people would enjoy and was extremely devastated to hear about my family's experience. He offered an sincere apology and vowed to take action in order to improve his company's operations. He and his upper management staff took extra time and care to make sure that everything was addressed. This really makes me believe that they care about the voices of their customers and that they want to make ensure that future customers have a better experience. I hope that people reading this can give them a chance to prove that they are a first class company that they strive to be and due to our conversations, you will experience a great trip to the Grand Canyon, as it is really beautiful and an amazing sight. The tour would have been great if it wasn't because of the drivers we encountered which were the ones who didn't care about the company image. So hopefully with my original concern, you now can have a wonderful time with your family while visiting the Grand Canyon with Airbridge.
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