I am a HUGE fan of In-n-Out. I can usually count on consistent, great food. It's the only "fast food" I will eat and really the only burger. I typically get the same thing.... cheeseburger (protein style due to my wheat allergy) with pickles & onions, hold the spread & cheese fries, well done, layered cheese. It's always great so I was super excited when this location near my home opened up. I've never had any problems until tonight...
Go through drive thru & one person takes my order then another girl walks up and says they can't layer the cheese and starts to give me an explanation but I just said that they always do that (also I visited this specific location yesterday and no issues...) I just said if they can't layer the cheese, leave out the fries and she said it would be layered. I asked again when I picked up the food to make sure it was layered... just got home, cheese on my fries not layered and my burger feels oddly cold.... yeah, cold like the cheese didn't even melt AT ALL (see photo- I added the spread after)... I thought it was maybe OK but just bit into it and it's pretty inedible. Not sure what the deal is but this was a TERRIBLE experience and now I am wondering what I will eat for dinner since every part of my meal was no good.