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  • I've had 2 dealings with them. Once I called and asked if they could drymount something for me with a few days notice. They said "They couldn't because their lead framer was away and she couldn't do it". Which I thought was odd because drymounnting is one of the easiest things to do in framing. Just putting something in a heat press for a few mins. The second one I arrived at 12:00 noon on a Sunday and the employee opening told me to come back in a half an hour because two of the staff members hadn't arrived in to work yet. I thought it was a little unfair because he was letting in another customer at the same time. However he was pleasant, so I went and got a coffee and came back. I had 3 images that needed to be matted- no frame. The woman who served me was very nice and spent a lot of time measuring them for me. Then when it came to the total price for the 3 mats (again no frame) it was $160!!!!!! I have worked in a framing shop and I know the cost of buying a mat board from Larson. Her numbers seemed way off. She stated that it would cost $20 plus per each mat..so where did the other $100.00 come from?? I just went online and ordered 3 custom cut mats + foam core + shipping all for $40.00. They are very nice staff, but lacking some common sense in the numbers department. Perhaps the owner does not need the business to stay open???
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