| rev:text
| - I've been an active Zipcar Member for almost a year. The service and experience was great in the beginning. I love the $45 overnight deal on Mondays to Thursdays. The New $29-32 overnight deals on Mondays is great too.
The Zipcar locations are difficult to find at times. The cars are generally in great condition but lately my zipping experience has dropped tremendously.
I've had a string of horrible experience within the last few weeks. My apologies in advance for the long review:
1. I picked up a car on/around Dundas & Mutual a few weeks ago. This spot is literally on the intersection of Dundas & Mutual, VERY close to the South - West corner. The car was filthy. Whoever left the car before did not refill it. Furthermore, the person left the driver's window cracked open and it was raining heavily that day. Let's just say - that wasn't my most comfortable drive. Anyways, there was a huge 'no parking' sign except for Zipcars and Autoshare. Whoever the parking enforcer was probably didn't notice and gave the car a parking ticket violation anyways. The ticket was given around 1:30pm. My reservation from was 6pm. I didn't pick up the car til 8pm. Point is, that ticket was given improperly and was given outside of my reservation period - hours before! I called Zipcar immediately and told them about the ticket and the low gas. They were nice enough to give me a $10 credit and told me to take a picture of the ticket and email 'violations@zipcar.com' - which I did. The first person I spoke to said I obviously did not have to pay for it. Anyways, the next day I get an email from violations asking me when I'm going to pay the ticket??? I emailed them and said I would NOT be paying. No response. I called in and told them the scenario. The rep was nice but took a while and confirmed that I would not be paying. I received an email a few days later saying that I will not have to pay for the ticket. Whoever is operating the violations inbox clearly lacks attention to detail and did not even bother reading my email. Rather, the person who read my email simply jumped to conclusions. After speaking to about 4-5 people both over the phone and via email, we resolved the issue. I also messaged the Toronto team on twitter and they only responded saying "next time, call us as soon as you get in the car" ... I did. Inefficient much?
2. I picked up a car at the Budget rental opposite Yorkdale mall. That parking spot was HORRIBLE. Dufferin street is always jam packed with traffic or fast drivers. Not only was it impossible to reverse out of that spot without feeling overly anxious and scared, but the pavement was raised! It was too high for such a small car. Anyways, returning the car was even worse. It was such a quick and tight turn. The raised sidewalk made it even more difficult in addition to the speeding cars. Horrible horrible experience. Please change that parking spot ASAP! Furthermore, the car was filthy and covered with dog fur. The seats were stained in the front and back seats.
3. Picked up a Ford the other day at the UofT Graduate house. Decent location. Car was a bit dirty but tolerable. Anyways, I had the car overnight - no problem. I was driving to an important 7am business meeting near Yonge & Wellesley. While making a 3 point turn on Bay street, the car literally stalled in the middle of the street. People, we're talking RIGHT BEFORE THE START OF RUSH HOUR. I'm a girl, I've had well over 5 years of driving experience - let's just say, I was extremely traumatized! There was oncoming traffic - and we know that Bay St. is a very busy street. A 'transmission' error came on. The car could not reverse but could only move forward. It was 6:45am when this happened. I literally called the Zipcar emergency line 10 times and it would not ring through and/or no one answered. By approx 6:57am, someone finally answered. He was friendly but obviously was not very knowledgable. I know he was researching the answer probably on the Zipcar manual they have or something. Oncoming traffic, busy street, girl stuck in the middle of the street with a stalled car, snowing. I think 'petrified' would have been a good word to describe how I felt. Also - keep in mind that I was already running late for an important meeting. Anyways, the guy simply told me to take the keys out of the ignition, and scan the card while in the car. It did not work. A pedestrian actually ended up helping me move the car to a safe location. I told the Zipcar rep that I had to go - he was a bit concerned but the car was in a safe place. I had to run to my meeting. I finish my meeting at 8am. My boyfriend ended up coming to meet me and helped me fix the car. There was a physical problem with the transmission - it was not a system lock that re-scanning the zipcard would have solved. The car was fixed and returned. This was such a traumatic experience. They should have sent road support.
I will be using Zipcar less and reconsider my membership.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)