| rev:text
| - I used to order from here every Monday but after many bad experiences I have changed my pizza destination. The service was okay if I picked up the pizza. They usually got my order right and the pizza was fresh most of the time.
The majority of my bad experiences with this Pizza Hut location come from the delivery driver. When I order, I usually order for a specific time because this is when my boyfriend gets home from work and when we are ready to eat dinner. The delivery was often 20-30 minutes early, which made it so my boyfriend had to eat cold pizza. The delivery driver also forgot my "extra items" on several occasions and he would just shrug and say it wasn't his fault. The first couple times it happened I just let it go because it was an extra dipping sauce or something like that. I actually worked for a different Pizza Hut location as a delivery driver and I know that it is the drivers responsibility to package up the "extras" like pop, salads and dips so I know it was him who forgot the missing items.
So let me tell you about the last time I ever ordered from this Pizza Hut and why it was the last time. I ordered a pizza, as usual, and ordered an extra dipping sauce (cost $1.00). The driver arrived 30 minutes early, which was annoying because my boyfriend wasn't home but I could let that go. I gave the driver a $20.00 bill and checked for the extra sauce. The sauce was not there so I asked about it and he just shrugged. I explained that this wasn't the first time that my order wasn't correct and that I wanted the cost of the sauce removed from my bill. He said he wasn't able to do that and then explained that he didn't have enough change to change my $20 and that I would need to use my credit card to buy the pizza. I told him that it was his responsibility to have enough change on him to change bills and that I was not going to use my credit card. He argued with me and said that I was being rude. I told him to call his store and ask about the sauce and about what he was supposed to do about not having any change. He said I had to call the store because it was my problem. After arguing with him for a few minutes he called the store. I talked to a representative at the store and they just argued with me more but eventually offered me 50% off. I told them I would take the 50% off but that the driver didn't have any change to give me. They then told me that the driver would return to the store (a 10 minute drive) with the pizza and then return to my home with change and my sauce but not a new pizza so I would be getting an old, cold pizza. I disagreed with getting the same pizza since it will be cold and old and then without warning they put me one hold. While I was on hold the driver saw children, about 12 years old, playing nearby and he told me to go feed my children and that I shouldn't worry about the price when my kids are hungry. Just to be clear, I'm 24 years old and I don't look a day older than that. Anyway, another representative from the store comes on the line and makes me explain the entire situation again, which is very annoying. While I'm explaining everything to the person on the phone, the driver goes to his car, gets a cigar and starts smoking it right next to me. The person on the phone gets frustrated and gives me my pizza for free (which wasn't what I was asking for) and tells the driver to return to the store. The driver starts walking back to his car WITH my money in his hand so I called after him and he very reluctantly returns and gives me the money back but then asks for a tip. I just look at him completely dumbfounded then I turn and walk away. As I'm walking away, the driver calls me a rude b*tch.
So that was my horrible experience with the Pizza Hut on Bannister Road. Now because there is the possibility of them reading this I have written some points below on how they can improve their service.
1. The customer is always right (I'm a very understanding person, especially when it comes to customer service because I've worked in it for so long but the customer service at this location is horrible)
2. Hire better staff (if not even 1/3 of your staff members know how to deal with a dissatisfied customer then there is clearly an issue)
3. Better training (your delivery driver should know what change to carry and should know how to package "extras")
4. The customer is always right (I can't stress this enough. DON'T argue with your customers unless there is a very good reason. If you've made a mistake, own up to it and try to make it right. It's not the customer's job to fix your mistake)
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