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  • If I could give this place less than one star, I would. My family and I had the WORST experience ever in this restaurant. My friends and I frequent the Kona at Scottsdale Fashion Square and we love them! So when we were looking for dinner by our house my dad suggested we go to this Kona, I jumped at the opportunity. BIG MISTAKE. We walked into the restaurant and after a few minutes were greeted by a hostess. She said it would only be about 10 minutes, which was fine with us, so we waited. About 10 minutes later I looked around and there were several open tables, I figured the servers just needed a moment to catch up, so we continued to wait. However, 20 minutes after we were still waiting... The hostess said she would bus the table and we would be seated shortly. She started busing the table then left to talk to a gentleman, who I am assuming was the manager. After talking to him, she finished busing the table. Looking around the front room; I could see at least 5 open tables. However, we were still not taken to the table she had just finished cleaning off. After waiting for over 30 minutes she finally took us to our table, where the hostess took our drink order saying our server would be right with us. The server stopped by about 5 minutes later to say she would be right with us. Where we waited for 10 additional minutes for someone to take our order. Needless to say, after spending almost an hour being ignored and not given service we decided they did not want, not did they deserve, our business. We left $5 on the table to cover the soft drinks ordered and left. The absolute lack of organization and customer service at this location is appalling, and management needs to seriously reevaluate their practices. We will never be back.
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