I almost feel bad for the staff. This place has gotten extremely busy and has lost the community feel. It's way too busy. Prescriptions are never filled when promised. It's happened to me 3 times now when I call for a refill over 4 hours in advance, come to pick it up 30 mins after the promised time or later on the way home from work and it's not ready.
I've also had a coupon for one of my prescriptions and EVERY time I pick up they charge me full price and I have to explain that there should be a coupon in the system, it takes them 10 mins to review and process and promise it's taken care of for future orders...I've had the issue 4 times now on a monthly refill.
Lines are long and they take their time acknowledging you.
They need to hire more staff. Quick. I started this review 6 months ago and left it as a draft and forgot about it. Sadly nothing has changed.