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  • Very disappointing. The negatives began before we were even able to check in. The "door man" in front of the hotel was rude to us as we were unloading out luggage. As soon as we pulled up to unload he told us rudely that the parking lot is across the street as if he didn't even want us stopping for three minutes to unload the car. After a long day of traveling we were ready to get into our rooms and take a quick nap before going out to dinner and meeting up with our family. We arrived at the hotel around 4:00pm, tried to check in to our reserved rooms and were told that the rooms were not ready yet. According to the hotel's website the checkin time is 3:00pm so we were upset that the hotel made us wait in the lobby for two hours before finally being able to check in. The majority of the hotel was under construction and the front desk staff was very rude and did not seem to care about any of our issues. I would never stay here again, and I would think twice about staying at another Sheraton property as this was one of the first I had been to.
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