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  • In my life I've never encountered the degree of amateurism...or the lack of training and supervision as I did in this dump on May 18th. Carl's Jr has a really good burger and that's what I felt like. (NOTE: the best burger in Phoenix is STILL Lucky Boy, 16th St and Osborn) First It was the "$6" burger, now I think the same is called the All American...I ordered it, full meal and I changed the drink to an Oreo Cookie Shake. All told: $13 plus change. Now, name me a burger joint that I can't go to for $13! So, I ordered inside and while I'm standing in the restaurant, waiting, and my burger comes up, put in a bag, and the counterhelp said, "we're just waiting on the fries". Ok. Now, perhaps she doesn't know the fries and burger are supposed to come up together, that being the difficult part of restauranting, but ok. Now, 2, 3, 4, 5 minutes go by, a woman I hadn't seen before calmly walks behind the line, drops some frozen fries into the fryer and walks away. Hastily, I say to the counterhelp, "those AREN'T my fries, right?" thinking that mine were done...or should have been! "Oh yeah" she said. "We're just waiting on the fries." "NO! That won't work. I want my money back!" I said. I mean, whenever the fries would have been done, the burger was already not hot and would have been cold. Now, another worker I'd never seen before comes around and refunds my money. I called Carl's Jr Corporate the next day and gave them the details. Now, 30 hours later, no word from local management which indicates to me that management is as ignorant or apathetic as the workers they failed to train or supervise. What a waste of time! P.S. Read my review of Burger Bar in Las Vegas. This -- Carl's Jr on Thomas Rd -- is exactly the opposite. Burger Bar-great. Carl's Jr., not so much.
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