Always a good bet on Queen West!
Service can be a bit spotty during super busy times, but For the most part, it's very good. The wait staff tend to be long time professionals of the trade. We don't go that frequently (once every couple of months) but they often remember us and our menu selections!
The food is always good. The Ping Gai is fantastic! I wish they would make the Pad Thai a bit spicier. Even when I've asked for "hot", it doesn't have any bite. Ask for the chili sauce on the side.. I wish they would bring back the Seafood Hot Pot!
Ambience can be more than a tad loud and frantic during peak busy times.
Even at it's busiest, I have always enjoyed my meal here.