So I waited 20 minutes for a cut with only a couple people ahead of me. At the 20 min mark myself and approximate 4 or 5 others waiting for a cut . Staff was fast to tell people coming in that it's a half hour wait. They were friendly but taking too much time explaining hair products to people and trying to sell the products when they had customers waiting . I probably use them again in a pinch only because they take cards and not cash only.