Very disappointed! I first visited this location when they opened. The staff was overly friendly (seemed like the franchise owner behind the register.)
I just visited again and a totally different experience. The guy at the register wasn't engaging or even very friendly. I ordered a large drink and the only straws were extremely short and didn't fit the height of the cup. When I asked if they had longer straws, the staff looked at me as though I was from another planet.
I then asked if I could have a bag. The staff pointed to a stack of bags sitting on the counter. Work ethic and customer service are effectively non- existent today, and this Jimmy John's is no exception. Take the extra 10 seconds to open a bag and place the customer's items in the bag.
This franchise WILL NOT survive in this neighborhood. Their location is horrible -- tucked in a back corner of an L-shaped shopping center. The staff here is going to HAVE to step it up in order to survive!
I hope the franchise owners will take these comments to heart.