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  • VERY POOR CUSTOMER SERVICE! During my recent visit, I placed an order for one entree to go. The employee took my order and charged me for the meal. Twenty minutes later, I asked for a status on my order and was told the employee never submitted the order. I asked for a refund at which time I was told that my order could be filled in two minutes. Never once did management apologize for the error but rather told me the employee made a mistake because he was new. I have been a frequent customer at this location even prior to the recent change in ownership and know the employee has worked here for at least 2 or 3 years. I can overlook a mistake but management had little concern for the error and didn't even offer a discount or a drink. The manager walked away immediately after refunding my money and couldn't be bothered to courteously listen to my concern. I can overlook human error but poor management and lack of customer service will keep me from eating here again.
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