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| - Why hasn't Yelp created a zero-star option for their rating system yet? We have had some bad restaurant experiences, but have never been physically accosted by the owner of the place when we sent the food back! Until we visited Garofola's!
Not only was the food utterly inedible (eggplant parmesan tasted literally like vomit... the fettucine alfredo tasted worse than high school cafeteria food -- most DEFINITELY powdered sauce, and the salads made with pre-packaged, stale croutons and bittericeberg lettuce that tastes like it has never been washed...), but when we sent the alfredo back due to the inedibility, the owner started screaming at our waiter in the kitchen!
I went to the bathroom while my husband paid the check and as I was walking out the door, I pulled up Google Maps on my smart phone to get directions to drive back home. (We live 50 miles away and had been visiting Charlotte for the evening) As I was leaving the place with phone in hand, the owner of the place bolts out of the kitchen door and accosts me. He pulls me by the shoulder as I walk out the door and shines the light from his camera phone in my face. He starts screaming at me that he is video taping me since he knows I am gonna put some "bullshit about my restaurant on the internet" and he wants a record of who I am.
I tell him he can do whatever the hell he wants with his camera, and that I wasn't afraid of his stupid threat. I also ask him if he thinks that harassing unsatisfied customers is the most effective way to fulfill on his commitment to excellence in the restaurant business. He cursed me out, over and over, telling me never to come back to his restaurant, and I told him he didn't have to worry about THAT ever happening again.
I hadn't necessarily planned on posting a review about this horrid experience until this despicable man gave me the idea. And added insult to injury by his disgusting behavior. I only wish I had been carrying pepper spray so I could give this man the lesson he seems to begging for. I can only imagine how many other people he will be harassing every time they experience their terrible excuse for food. I also really wish I could report his behavior to Robert Irvine of Restaurant Impossible. I would love to see him get his ass chewed out by that guy!
As I got in my car and drove off, I rolled down the window and strongly suggested that this asshole find an AA meeting and a good therapist. He seems to really need it. It'd help him to hire a trained chef as well, but this guy clearly only knows how to screw up his life -- not how to do it right.
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