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About: http://data.yelp.com/Review/id/M5hEpG70LgOwEHU4QzH7mQ Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2013-01-19 00:00:00 (xsd:dateTime)
itemReviewed	American Vision Windows
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	5 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	12 (xsd:int)
rev:text	This company is fantastic. We had entered a contest raffle at an event (always entering, never winning) and I was very surprised when I received a call telling me that I had won. I never win anything, especially a brand new sliding glass door. It was perfect timing as we were just closing on our new home and the sliding glass door already there was a little ragged. They set a time to come out and measure and that was when we met Elias. Elias was fantastic. He was very professional and didn't try and pressure us into additional product or services. He explained that we had won a ply-gem triple pane Euroglide door. It sounded wonderful. He went though the options with us so that we could select the colors we wanted and and just like that it was ordered. Once the door came in we got a call to schedule the install. I was not home for this part of it but my girlfriend was very impressed with how efficient and professional the install team was. They went over all the information with her so that she could educate me on it later. The new door was amazing and the glide system on this thing makes it so easy to open and close (I have experienced some heavy and awkward sliding doors in my time). We had no issues and the team did not leave any trace that they had been there. A few weeks later we realized that there was not a secondary handle on the door like the previous one had. So I called up Elias and we found out that the secondary latch was required if you have a pool per city code. So Elias and Alicia (who takes care of scheduling and ordering) did everything they could to get a team out to try and install the latch. We found out from the team that this door was not able to have a secondary latch installed but that if we have a permanent pool fence it is not needed. This was a relief because we were planning on installing one as we have large dogs and want to make sure they don't fall in. Crisis averted. It was good to know that they really cared and tried to help find a solution. At some point within the next couple of months I noticed that part of the screen on the door had broken. It was on the back of the door and didn't impair the function but looked like it had simply been a manufacturer weakness in the part. I let American Vision know that they immediately ordered the part for us so that it could be replaced. Once the part came in, the tech came out and took care of it for us. He was also very professional and efficient. Everything is working great and the door still looks amazing. I would definitely recommend this company. They have been nothing but genuine and provided excellent customer service. We will definitely return to them if we need additional replacements with the house.
http://www.openvoc.eu/poi#coolReviews	3 (xsd:int)
rev:reviewer	Seann

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