Everyone was very nice and I loved that two women were braiding my hair when another braider is available. Jusitne and Chantel kept asking me if I was ok and comfortable. As soon as I walked in I was taken to select my braid size and hair color. Feel comfortable with telling them if your trnder headed, they will do what they can to make you comfortable but will do what is necessary to give you the best resluts. My only issue wasbyhat I wanted the length shorter but my braids are beautiful. I will definitely be back.