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  • I am a Crohn's Disease patient for 20 years, I have been a CUSTOMER for many years. The FDA and DEA recently changed the laws governing Hydrocodone. No problem, I have had MULTIPLE SURGERIES my last being a TOTAL PROCTOCOLECTOMY (They remove your large bowel and rectum and colon) I defecate in a bag now They did not tell me of this pending law and I had (1) more fill being that my surgeon prescribes 3 months worth! When I phoned in my re-fill I was directed by the recording to a pharmacist. He informed me of the new law no problem. I asked why did your company inform me and I would (slip of paper in my prescription etc.) I would call on my doctor and make preparations for this new law! This law now states that only hydrocodone patients cannot receive multiple fills nor the doctor cannot call it in anymore, you have to have a hard copy and it is only valid for 30 days. I now have been without meds for 3 days now! How thoughtful of Walgreen's to communicate with their customers! I called today and the pharmacist says now that we had the notices on our counter, I said I use your drive through service why could one of your Pharmacy Tech's enclose that notice when I had made 2 previous visits in the drive through! I called my companies medical provider Express Scripts and they said no problem, and in Nevada you can receive 3 months worth regardless of the new law Walgreen's did not even tell me that nor did the Pharmacist say we have a mailing service that would assist you better! I now am taking ALL OF MY PRESCRIPTIONS including my spouse's to Express Scripts! By the time I get an appointment with the doctor for this new law and I am one of many in his practice it will take a couple of weeks. The prescription cannot be called in nor faxed it has to be MAILED IN! Thank-You Walgreen's for your cooperation and informing a disabled patient of this new law! I will NEVER BUY ANYTHING FROM WALGREEN'S AGAIN!
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