We were staying at the Renaissance while visiting Charlotte and we stopped down at Flagstones bar located inside the hotel. Kat, our bartender was great. She made the experience one to remember. She was very customer service oriented without being annoying or overbearing and gave us lots of tips on places to visit during our stay. Kat told us that she's worked for Marriott for 10 years and we can see why. She is a Star associate and we are glad she served us.
As for the food...I got the turkey Reuben and my husband got the habanero beef bbq sandwich. My turkey Reuben was great, but the bbq stole the show right along with Kat. It came with caramelized onions on it. Even if you don't like onions, try them on this sandwich. They make the sandwich sweet and savory all at the same time.
I'm a big fan of this food and even more of a fan of the service. Great job!!