I have been ordering from Thai Signature for years. Prior to about 6 months ago I would have said it was one of the 5 best Thai restaurants I've tried. Unfortunately they seem to have undergone some changes, and after several very bad orders I'm moving on - goodbye old friend.
Today while ordering three dishes I said the words "very spicy" 5 times. I felt like it was overkill, but based on recent experience I thought better overkill than bland food. My pad thai was about as spicy as ketchup, basil eggplant wasn't much better, and I could detect a hint of heat (2 on a 5 scale rating at other restaurants) in the curry. The curry used to come with chunks of fresh thai chili. Now I could see maybe 3 flecks of a jarred red chili paste.
Funny thing is, when I called to tell them this, I got met with an elaborate argument about how customers don't like when it's spicy and that's as spicy as they can make it... Great customer service huh? Then when I said the pad thai tasted like ketchup he said, oh yeah they didn't make that one spicy. As I said, I asked 5 times, once for each dish specifically, and then twice at the end of the order. I guess he thought I didn't mean that one.