I went to this location and had a nightmare of a time, when I complain to the local manager, he never even said sorry, I put a BBB complaint in, the owner contacted me for all the Hickory Taverns, and in his words that I will never forget or stop telling people. "YOU ARE JUST ONE PERSON AND WE DON'T CARE WHAT YOU THINK"
All I asked for was an official apology and to replace the meal that was ruined.
There is no way I will ever go back to Hickory Tavern and as far as me being just one person, well sorry to tell that Manager but I ran Meetin.org for charlotte and now run Meetup groups with 1000s of people, you bet they are all hearing about it and everyone else.
Owner thinks it matters not what he does to his customers, he owns all the locations around Charlotte.