| rev:text
| - Whooooo boy!!
This is a doosey.
I got a call today from Anne Gregory. The man on the phone ( Brian?) asked if I posted a review online. I say yes.
He responds "Well, I really wish you hadn't done that."
wait. huh?
This guy then proceeds to berate me for giving them an unfavorable review. He brought up my complaint that they never called me back once they got the sample dress in, by saying that the reason for that was that the dress was far above my price range. (I'm positive that this is true. While my budget wasn't modest, some of the dresses here can run well over 10k, so the fact that the dress wasn't feasible for me financially doesn't surprise me.)
Unfortunately, I had asked and they had promised me that they would call whenever the dress came in. Had they phoned me and simply said that the dress was in, but it was far above my budget, that would have been fine and the fact that they followed up with me would have been reflected in my original review. Instead, they provided me with bad customer service by ignoring me because they guessed that they probably wouldn't be making any money anyway, so why bother with a 60 second task?
And then this phone call....
I'm not exaggerating at all, berate is absolutely the word to describe this. I didn't get much of a chance at all to respond to his explanation, and then this guys says
"I don't know what else to say except that I'm sorry that you feel that way. I just really hope that some day, people like you aren't able to do things like this."
Hoooo!
If someone posts a negative review, unless that review is completely unfounded or is attacking someone personally unrelated to the job being performed, the business should either let it go, try to make sure the same problem doesn't occur again with a future customer, or do something to rectify the present situation.
Calling the reviewer and attacking them personally for an honest and not really all that inflammatory assessment is just classless and immature. Even a pitch perfect business will get a negative review every now and then.
Its such a shame too, because the conversation easily could have gone a different way had this guy truly cared about the store's reputation or understood good customer care. Though apologizing and explaining what happened probably wouldn't have changed my personal opinion of Anne Gregory, it would at least show that they care about their customer's experience and opinion of them. Clearly that's not the case.
Suffice to say, the actions of at least one Anne Gregory employee have changed my original review from "I didn't have a good experience, I would not do business with them" to SERIOUSLY.
HOLY SHIT, DO NOT GO HERE.
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