My family and I where excited to try Macayos Surprise Az. Out for some Mexican food for my wife's 45 th birthday . We decided to do take out and used the Macayos app and ordered online , when we showed up to pick up our order sadly our order was not only not ready but they said they had not even received the order? I showed them our order and they went to there iPad to look for it , shockingly it was there!! You would think they would apologize and make it rite. Well the girls working the front desk acted unfazed and where unapologetic they called there manager who then blamed it on there new Grubhub app. Still no apology.. He finally said we will get it made and give me $20 off. He made me feel like he was doing me a favor . I told him that was not acceptable and that I wanted the entire bill comped. He said he would have to run that through his corporate office this was a $60.38 bill. I said okay and an hour after our order was suppose to be ready I finally received it , one of the young girls brought it out to our car and reassured us it was all there and still No Apology. Finally we got home and shockingly we where missing two items Spanish Rice & Queso dip. Here I am five days later still no refund and no apology. I will never go to Macayos Surprise az. EVER AGAIN!!