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  • I have been using them for 6 months now since we moved into the area and I have not been impressed at all. I met the owner my first visit in and she told me how awesome they were. My first few visits were fine no problems but then it started. I went to pick up our clothes and it was 5:20 which is early pick up cause it says 5:30 it will be ready. I understood when the young girl told me it wouldn't be ready until 5:30 thinking that she was still getting my order together. I sat in the waiting area until 5:30 watching her and another girl get clothes ready. As soon as the clock turned 5:30 she asked for my ticket and found my clothes on the rack that was already done. grrrrrr I wasted 10 minutes cause she didn't check. Ok not a big deal but still frustrating. A few weeks later I go to pick up clothes and they tell me the owners were late with the dry-cleaning and I would have to wait until after 6pm to pick them up. Really?????? Bad customer service!!!!!!! I had to come back the next day to get them. A few days later I take my dry-cleaning in and the owner tells me they are having problems with the machines where they take our clothes and it will be an extra day before we get our clothes back. I get it things happen but this SUCKS!!!!!! Things settle down for a while and it its ok there. Customer service is not that great from the young kids she has working the afternoons but what do I expect when you have cheap labor. Then the girls start wearing really provocative clothing when the owner isn't there. It's not a one time thing it is an every day thing. I see the owner and I mention it to her. Hey one business owner to another you might want to address it. She tells me sorry not much she can do cause its uncomfortable talking about it to them and if she says something she might loose her help. She knew the two girls I was talking about as well. WOW!!!!!!!!!!!! Come on lady! I guess you don't care what kind of customer service you provide!!!!!!!!!!!!!! My last straw was this morning!!!!!!!!! I have my son with me and its 7:53am when we arrive. Its closed until 8am. Ok so we wait in the truck. We see a young man come to the counter its now 7:58am. We walk up to the door he lets us in. Takes the clothes writes the ticket up. I said thanks for letting us in 2 minutes early we are in a rush. No problem. The owner lady walks up front says really there are people here already!!!!! We have 5 minutes until we open what are you doing. The guy says its 2 minutes before. She says we have stuff to get done don't let people in!!!! Walks over to the credit card machine and says I go by this time and we have 5 minutes. How FREAKING RUDE!!!!!!!!!!!!!!!!!!!!!! Is it going to kill you to take my money 2 minutes before you open??????????????? Not to mention your big ass clock on the wall says 8am!!!!!!!!!!!!!!! I AM NEVER TAKING MY CLOTHES BACK THERE!!!!!!!!!!!!!!!!!!!!!!!! BAD BUSINESS AND CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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