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  • This was our first visit to Gino's. We love pizza but aren't big fans of deep dish but still wanted to give our new neighborhood pizza spot a try. We arrived to find no wait and a half full restaurant. We were quickly seated and were informed that the deep dish pizza takes 45 minutes but thin crust takes "ONLY" 30 ! We are not accustomed to this wait at our regular pizza spots (The Parlor, Cibo, Piazza Al Forno) , but this is in our hood and we wanted to give them a chance. We ordered our salad and pizza and drinks at the same time from the bartender. We noticed it did not appear that he had put the order in before bringing out our drinks so I mentioned to him that he should put the whole order in at once and not hold up the pizza order. He assured us he had already put the order in. 45 minutes later he came by to say it would be out soon. A few minutes later a woman came by to say it would be 4-5 minutes longer. Ten minutes later the pizza arrived. It looked great, but when we pulled out the first piece we saw raw dough. The bartender came back and we showed it to him and he wanted to take it back to the kitchen to cook more but by this time we had waited over an hour! I asked to see the manager and he came over and agreed it was undercooked. He said they would pick up our drinks and hoped we'd return to try the pizza again! I have worked in restaurants for years and I realize that we are human and we all make mistakes but damnit, have some integrity! It's how we handle those mistakes that makes us sink or swim. From the bartender/server who didn't own up to his mistake to the kitchen crew who sent out food they knew was rushed and undercooked, this place lacks integrity and trustworthiness which is why I will not be dining there again. With so many fantastic options in our neighborhood, I doubt many folks will try them more than once.
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