I'm so disappointed with this wax. Honestly Shannon is a really nice lady but everything about this was off putting. the place itself it's kind of dingy and could use a good scrubbing. I'm not even the kind of person who cares about a salon type atmosphere but this place just looked like it needed cleaning. Shannon took her time with my brows but it wasn't anything to write home about. my Brazilian wax was awful. the wax was so so hot and I kept letting her know but the temp didn't change. she went over the same spot multiple times which I guess you can do with hard wax but I have never been left with so much hair. I can't even tweeze this much hair I'm gonna have to try and fix it myself or go to my normal place and get it done. also I have balls of wax left stuck to me. I've been waxing for over 7 years and have honestly never experienced anything like this. some of the other reviewers are saying you can go back to her for touch ups but what is the point of that? I want it done right the first time! I've never had to go back for a touch up with my usual lady. I guess you get what you pay for...