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| - Horrible. Andrew An, The installer came yesterday. He was 30 minutes late, after the 2 hour window. His work order did not include all that we had ordered. He ended up installing all. He did not give us our lawn signs. He explained the system to my husband briefly as my husband was leaving. When Andrew was leaving I asked him to please show me quickly how the system worked. He said "I showed your husband" I explained that my husband had left and I needed to leave and activate the alarm. I told him we just got robbed a couple of months ago and I was still shaken up so I would appreciate if he showed me really quickly. I asked him "do I press an on or off button?" He said "Do you see an on or off button? Do you think you press on or off if those buttons dont exist?" I let it go and asked the next question "what does chime do?" He replied "Really? You never heard the word? Do I have to explain to you what a chime is?" I said " I know what a chime is, but I don't know what this button does." He said "ok, listen carefully in silence..." And he opened the door and there was a chime sound. He said "Wow! There! Chime!" I explained to him that that did not clarify what the button does. Does it turn the chime on and off? Does it change from chime to voice alert of door open? He would not explain. I then realized that because he arrived at my house late and unprepared, he was probably in a hurry. I told him that the sales person had assured me that I could ask the installer all questions and that he would explain the entire system. I then asked how to turn on the alarm, do I press my code and then stay or away? He played word games again and made unnecessary comments instead of just answering my question. I continued being patient and polite. I explained to him that I have worked with computers for 22 years and if he showed me just one time how this worked I would understand, but that he was just not wanting to help. He leaned on the wall with a sigh and answered what the icons meant for police and fire fighters. When we got to the arrows I asked "what do I use these for?" He said "arrows. These are arrows. The one pointing left is to go left. The one pointing right is to go right" I told him that I knew what arrows were, but were there any common uses of the menu options that display in the panel that I should know? He said he didn't need to explain this to me. He did not even show me how there is a code you type if you are in distress. How to turn the alarm on or off. I finally had it. I understand some people have bad days. But I realized the person that sold me the system is not an ADT employee. This man, Andrew An is an ADT employee and if he thinks he can talk that way to customers is because his company allows it, and I don't want to do business with anyone disrespectful.
I told him "Andrew, you are unnecessarily condescending and disrespectful. You have given me an attitude since the very first question I asked you. You are a company representative and as such your behavior and lack of respect reflects on your company. What could have taken 90 seconds has now gone on for 5 minutes and you haven't explained to me one thing yet. At this time I am asking you to leave my house. I will call my sales person and report you to her and to ADT. Leave my house" he said " I'm sorry, let's try again" I said "No. I patiently tried for 5 minutes and you kept giving me attitude. I don't need to tell you that we got robbed, that I understand computers, that I have to leave the house, that I know what a chime is and what arrows are... You needed to kindly explain the system to me and leave, but now I just want you to leave". He would not leave!!!!!!!! I almost pressed the police alert buttons!!!!! I said "leave. My house. Now. Stop talking." I also told him "if you have a mother I really hope you are kinder and more respectful to her than you were to me, if she ever has a question" I told him I was going to cancel the service that same day because of the list of all the issues I had now
1. Late
2. Incorrect work order
3. No lawn signs
4, extremely condescending
5. Would not leave my house.
He finally left and I slammed the door behind him and said "A..hole" because I was shaking with frustration that I could not get this man out of my house and he knew I was alone!!!!!!
I am extremely patient and give everyone the benefit of the doubt because I know things happen and some people are having a bad day, or are burnt out because they are answering the same questions all day. I have never had a Yelp account or written any negative reviews in my long life. I just created this Yelp account because of this incident
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