We've done take out several times from the Ville st Lo location. The food is great for take-out but quite better when you go in person. Burgers taste fresh and juicy and they have classic options for sides like onion wings as well as inventive options like bacon-wrapped dates. Not sure about people complaining about the service... every time we've eaten here whether take-out or not we were met with impeccable service even during busy periods. Place seems clean and really nice modern decor. Overall, I wouldn't say it's the best tasting burger in town but definitely one of the freshest and juiciest. We really enjoy every experience we've had and are happy they're in our neighbourhood!