3/12/11: The staff in this Brighton store are hardly ever helpful. About every 3 visits I have a good experience. Today's salesperson prompted me to write this review. Roberta didn't even bother to say hello and when I explained that I was there because I wanted to get my Brighton purse repaired, she was less than helpful. First, she hemmed and hawed. Then she asked if I had registered it. Then she tells me that if I've had the purse more than 5 years, I have to pay for it to be repaired. Since the conversation was quickly going nowhere, I left without leaving the purse for repair nor purchasing the items I intended to purchase. I made it a point of telling her that I'd rather go to Scottsdale Fashion Square. Now I'm telling everyone on yelp - don't bother to give them your business. They don't take care of their long-term customers. If you want to buy anything Brighton, see Jane at Scottsdale Fashion Square.