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| - Dear Mr. Luchita,
As a regular contributor to Yelp, I usually like to give an establishment a couple of tries before I post my critique. My first experience at Luchita's was 6 years ago, and because it was not quite stellar, we thought we'd give you some time to get it right. Time's up!
I am a corporate trainer who works with caregivers to improve their skills in providing patients with a positive experience. I suggest your employees could use some training in dealing with the public!
First, upon entering, we were looked at as though we were intruders. "Oh God, we've got customers." Come on, this is Hudson! You can do better than that!
Second, I wouldn't exactly call your employee D******** a "Server" as service is not what she gave us! With only 3 tables occupied at 5 pm on a Friday night with a handful of servers on staff, she seemed more interested in hiding in the back room than she did doing her job. The lack of attention is a clear indication of management in absentia!
We had to seek service from a couple other employees to get one water refill for my husband ... and the bill. Another server filled my husband's glass. Eventually D***** delivered the check, pitching it onto the table from a distance of 4 feet..with her back turned, muttering something under her breath like, "There you go." She should try for the Minor Leagues, for a server she is not!
At least she warned us about the dangerously hot dish delivered within 3 minutes of our order, meaning one thing--- microwaved food! The order was accurate, the food, and particularly the sauce, was lackluster with a finish of industrial, the music was New Age! Come on...how about some Mariachi with our prepackaged entrees?
Needless to say, what a disappointment--Especially considering your location! Guess that's why I don't know anyone who has darkened your door since we visited the last time.
PS. The Sangria was tasty!
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