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  • I have been going to Polished for years, since before they knocked out the neighbors wall and expanded. In my opinion, they're customer service has gotten progressively worse. Also, your experience depends on the technician that you get. The one I've been seeing complains about how she expected me to want this service or that service and is very rude. She speaks to the girl next to her the entire time in a different language. The first time I saw her, my top coat turned brown and when I went back she said it's from rubbing my nails on my clothes and couldn't fix it. I decided to give her another try and two of my nails broke after one week. I also was sitting in the waiting area and heard the girl in front, pregnant with dark hair, swearing and talking loudly about something inappropriate. I'm over the Polished "hype" and will be trying the other salons recommended. They may not mind losing my money but I know several others who have stopped going and I don't plan on recommending it to anyone else.
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