| rev:text
| - Hair. In the bed.
And it wasn't ours.
I pulled the sheets back and there was a handful of short hairs in the middle of the bed sheets on our FIRST NIGHT that clearly didn't belong to me or my husband.
Called down to the front desk. Was on hold for 20 minutes before I got someone on the phone. This, mind you was already past midnight and I was on hold for that long. Please note that when we checked in that afternoon, I tried to get a hold of the front desk for something entirely different, and I also was put on hold for so long I hung up.
Someone did come to change our sheets, and we watched her do so. She profusely apologized and explained that she was the graveyard shift and could not vouch for the day shift, but asked if we needed the tub cleaned. I looked at her and said, "I hope not. I'm assuming that the tub is clean since we haven't used it." I sent her on her way. Sadly I should have had her check because the shower drain was also filled with hair that wasn't ours.
Disgusting. It's better when it's sight unseen. You try NOT to think about who's used the amenities before you...So when there are souvenirs to let your imagination wander...shudder. (I envisioned a hairy-backed man before us since the hair in the bed was at mid sheet and not on the pillow. You catch by drift? )
Other things to note: The "touch screen" by the bed, while cool as an idea, turned out to be more like a JAB screen. In order for it to respond to requests, I literally had to stab at the screen several times to get a response. OVERRATED. Also, one of our light switches was completely missing its front plate. We had an exposed panel. No big deal, but how long has it remained exposed like that? Unattended?
So why even two stars? Despite the cleanliness issue, the overall hotel experience was nice. The service we experienced was great, and while the price for everything was expensive, it separated the boys/girls from the men/women. Did I like paying those prices? No. Call me old, but when we sauntered over to another hotel and dealt with the drunk, loud, bachelorette, bachelor parties, we came back to our hotel and appreciated the clientele of the Aria. The high drink prices and lack of clubs on the casino floor, helps weed out some of the loud and obnoxious.
On the plus: The attention to decor detail did not go unnoticed. Did I notice the elevator foyer consisting of embroidered leather wallpaper? Yes. Was it appreciated? Sure. Was it necessary? Probably not, but I I did notice all the "little details" all the way to the filler in the flower planters.
Another cool thing is that I believe the hotel is built so there is no real bad view. We had a really nice view of the mountains and not the typical rooftop of an air conditioning unit or a parking lot. We were privy to a really nice sunset each evening. Put on one of their robes with a glass of wine in hand and enjoy.
So, if I could, I would give two and a half stars as a nod to the overall experience of extravagant luxury and a hope that the housekeeping mishap, was just a that.
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