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| - The staff in this branch is SO BAD with customer service and frankly needs some common sense.
We arrived early downtown today and decided to go to Chatime to claim the birthday offer. Chatime opens at 11AM but we arrived 10:50am, so we wait the 10 minutes. 11pm arrived and the doors are not yet open. 5 minutes passed, another lady arrives (who we thought was trying to cut in front of us) and knocks on the door. The lady inside opens the door to let her in and finally opens the door. It turns out the lady who knocked on the door also works there.
We go to the cashier to meet an unhappy looking lady who looked like she didn't want to be working this morning. I tell her I'm claiming a birthday drink. She tells me to scan my card, and then tells me that I don't have one. I say it's my birthday, and I got the offer last year. I'm registered for Chatime rewards.
She asks if I received any email or text, and I say no but I thought it will be automatically in the card already since I received it last year. She says I need to register my account to get the birthday drink. I said I am already registered - that's why I received the birthday offer last year. She says I need to register it AGAIN. I'm like: Why do I need to register my birthday again? Do I need to register my birthday every year? It doesn't make any sense! She tells me I need to register my account again to trigger the Birthday offer. I'm like: My account is registered. That's why I got my reward last year. She says I need to do it again for the birthday offer. I ask how do I register? And today is my Birthday so if I register again, will I still get that offer then? She says I register in the Chatime website and there is a plus and minus 7 days since you register for the Birthday offer to trigger.
Disappointed and weirded out by these instructions, I check Chatime rewards website to try to Register. But all I find is the FAQ which said: Members will receive a text message from Vicinity on behalf of Chatime Rewards prompting you to tell us when your birthday is. Didn't receive the text message from us? Don't worry, simply login to your Vicinity account (http://www.vicinityrewards.ca) to edit your profile. You must register your date of birth at least 7 days prior to the actual day of your birthday.
This lady clearly doesn't know what she's talking about. I need to register at least 7 days before. There's no plus 7 days of registering to get the birthday offer. And also, nowhere does it say I need to register every year.
I check my profile in VicinityRewards.ca. My birthday is there as it should since I received the birthday drink last year. I go back to tell her that Chatime Rewards simply states that I have my birthday in Vicinity and that I verified my Vicinity profile and my birthday is there.
This is where I get pissed as she replies: You need to register your birthday AGAIN. At this point, I'm furious by how stupid this is. I ask: How do you want me to register my birthday AGAIN, when my birthday is already there? It doesn't make sense that I have to register my birthday every year to get the birthday offer.
And then she just responds saying she doesn't know and, if I have any issues, I should contact customer service.
I am so furious about what just happened as I cannot wrap my head around the stupid misinformation I was being told.
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