I'm giving it 3-stars because I've never actually set foot in the place. My husband brought dinner home from here, so this review is based on food only.
Fries-2 stars. Nothing special and not really crispy. Decent flavor, but basically like big, doughy potato strips a la Wendy's. Not my fav.
Burger- 4 stars. I actually really like the flavor of the the burger. The crust on it from being seared in that oven- totally different taste from In n Out, which is the only other burger I eat.
The burgers are the same size as In n Out, which is fine with me. I don't understand the folks that complained that the burgers are small...if you need to gorge yourself, get the half-pounder. Sheesh. Also, I'm not a fan of tomatoes on my burger- they just make the bun all soggy, so, the fact that they don't offer fresh ones is fine by me. The "coal sauce" is pretty good on the burger, but nothing outstanding. It was really the actual burger that was the winner in this dinner.