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| - This place is terrible.
In 2012 I bought a Ford Fiesta from Kenny Ross South, the process was less than desirable, I felt pressured into purchasing the extended warranty by not only the salesman but then the sales manager as well, so much that I ended up just giving in and purchasing it.
I then took the car in for the complimentary first oil change, which took over an hour to complete, which I feel is way too long. The receipt said the cost would have been around $50 so I knew I was never going back to Kenny Ross.
I'm having a couple small issues with my car, hatch not holding itself up, loose speaker wire, etc. Things that should be covered under that warranty I purchased, so I decided to make an appointment to get it looked at. When I went to their website to find their number I was instantly greeted with a tool to make a service appointment online. I thought perfect, easy, wonderful. I showed up at my appointment time this morning and was told that if I make an appointment online it doesn't show up in their system, and that they wouldn't be able to get to my vehicle because they were booked solid for the next few weeks. So I made a real appointment in a few weeks to get the service I was expecting today, not to mention wasting the day I took off of work to get my car looked at.
The only thing that's saving their one star rating is the man I talked to at the service desk was very apologetic and nice about the situation, despite not being able to help me. I understood there was really nothing he could do, but someone definitely needs to look into their online appointment system, I don't believe that I have been the only person this has happened to.
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