I love Chipotle for two reasons: 1) The food and 2) They are usually so good about food allergy and preparation.
Normally, I'll ask for the first employee to change their gloves because I have food allergies (I'm allergic to dairy and soy). I'll provide my allergies if they ask so I don't hold up the line. Then that one person will follow me down the whole line.
Tonight, I asked the young man to swap his gloves and he stood and looked at me as if debating on doing it. When he finally did, I thanked him and he said nothing. After putting beans on my burrito he passed it off to another girl without saying anything! I had to stop her and say "excuse me, I'm sorry but could you swap your gloves? I have food allergies." And I got the same facial response from her. She stared at me for so long it was like she was debating on doing it or not. She did and I thanked her too. Neither of them asked what my allergies were, no information was communicated when he passed off and the attitudes were just rude in general.
To top it off, while I'm eating I look around and the crew is standing there doing nothing and talking to each other. There was one guy who was taller with longer hair who was working all over the place while the rest did nothing.
Normally, I don't do bad reviews. I understand that sometimes someone has had a bad day or something like that. But with food allergies, it can be life or death. Luckily for me, mine aren't that severe. But the attitudes just topped it all off. I wanted to make sure others knew in case they had allergies like myself.