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  • Worst shipping experience of my life! I cannot talk about the quality/flavor of the cupcakes themselves mostly because they never showed up! I purchased cupcakes through the site to be shipped for a birthday party. I paid hefty for 2 day shipping and placed the order 2 weeks in advance to make sure they arrived in time for the birthday. The day of the party...no cupcakes! How humiliating to have no cake at a birthday! Not to mention the costs associated with the whole mess. I called sas and was greated by a friendly staffer who took my information and told me the owner would call me back. The next day still no call so I called them back. I get the same girl on the other end, who says that the owner emailed me. HOW RUDE! You can't even call me. I check my email and don't see the response (who knows if she ever really sent it) and I call back to see what the email said. I guess their site says "ship date" and not "delivery date"- so when I put in the date I was expecting to get the cupcakes I was actually placing an order for them to leave their store that day. How confussing! So it's the customers responsibility to know how long it takes for them to make the cupcakes and ship them out, and to take that into account when placing an order for them and wanting them on a certain date. I am not sure how this is even possible given this is their business, not mine. How am I supposed to know this as a customer? Not to mention the additional shipping I paid and how long before the need date I placed the order. Long story short, I never got to talk to the owner who relayed all of her information through the friendly staffer. The owner can't even personally contact upset costumers which led me no choice but to contact my credit card to file a dispute. Never again! Happy closure Sas.
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