| rev:text
| - This has to be among the worst experiences I've ever had in terms of customer service.
The second you walk down the stairs into the store, you're greeted with signs that assume you are both a shoplifter and a vandal; you're instructed to leave your bags at the counter and there are no food / drink items allowed. Normally, I'm not opposed to store policies such as these since I can sympathize with small stores being the victim of petty theft and careless children... but normally stores go about it in a much more polite manner. (i.e. a friendly individual will ask you to do as such or a well-worded sign... NOT something in CAPS and with blunt wording.)
But let's assume I'm just being sensitive and proceed with the experience:
The gentleman behind the counter in glasses who I can only assume to be the owner of the store greets you with a stone cold glare at best, but I interpreted it more as a masked scowl. This furthered the feeling that I am not so much a customer in his establishment, but more of an inconvenience. I recall my FIRST visit here to be more of the same; the same angry gentleman behind the counter with a displeased look on his face. Perhaps it was the case that I was unfortunate enough to stumble in on TWO separate occasions where he was just having a plain bad day?
I think not...
After about 10 minutes in the store, my friend and I both picked up an item from the shelves in the back and brought it to the counter to purchase. We weren't acknowledged in any way as paying customers; he simply grabbed the item, a bag, and told us the price of our purchase. I paid for my item with a credit card, and noticed after the transaction that *none* of the numbers on the bill were obfuscated. My credit card number, expiry and full name were in plain sight sitting beside the register. Now, these places settle up at the end of the day by printing out all of the transactions from the machine, so he doesn't actually need the entire number plainly displayed haphazardly. I asked him politely: "Would you mind scratching out some of those numbers? That seems a bit careless...", his immediate reply was "Huh? I need them for bookkeeping" with the most hateful glare I've ever seen someone give me (especially considering I just spend $100+ on a whim in his store). If it had not been for the "No Refunds or Exchanges" on the register, I would have promptly refunded the items... Though I imagine that policy is there for reasons like the one I just put forth.
Will I return? Absolutely not. Small businesses need to emphasize the value of customer service... reaching out to your customer base and building a solid community of folks who enjoy what you have to offer. This owner is insanely removed of any semblance of customer service. I am in awe as to how he has remained in business for so long.
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