Had the worst experience recently. I took my daughter in to get her a blue streak in her hair. They assured me over the phone that Shawn was an expert and will be able to do it. The first session was 3 hours long at the end of which with a shrug of the shoulder and a baffled expression they said we should go home, shampoo it out and see what happens. I already could see that the hair was yellow. No apology at all! This excruciating experience cost us 68 dollars (yes- for one bluestreak that we did not get). Then I called and asked for a consultation with the owner (Kristie) to discuss what else they could do to rectify this. She assured me that she will help the hair colorist and guide her step by step through this. So we came back for the 3rd time to try again. The hair was still yellow. So as suggested by Kristie, we decided to get blue hair extensions. They didn't have enough but by now my 14 year old looked so dejected I asked Shawn to go ahead and bond what she had in. One day later my daughter steps out of the shower with a piece of blue hair in her hand.
They kept the 68 dollars after wasting 9 hours of our time.
The hairstylist was incompetent and unapologetic
The only compensation was they offered the hair extension for free - they kept my 68 dollars. The hair extension came off!
I know they hire their staff from Penrose but if they are charging so much for novices who can't even bond a hair extension in- this place is unprofessional and a complete rip-off
The one star I am reluctantly giving this place is because Kristie was polite.
Shawn should consider studying further before claiming to be a professional at any level.
68 dollars and 9 hours of precious time gone...no blue streak or extension or a decent apology!!!
I am calling good old tried and tested Steven Paul. I live close to Aura but I will definitely make sure none of my friends and neighbors go there.