We are very happy with our office contact, timeliness and wonderful repairman, Steve S. G-2 (Goldwing) was sent out initially-nice kid-but do not recommend them-at all... HIGHLY recommend Appliance Dr. Actually had 3 new appliances in need of repair. Steve diagnosed the issues, ordered the parts and fixed all three on his second visit. I won't go into the other company but this one was recommended to me from another reputable company that does not do warranty repairs. I plan to thank him! If you need repairs, and purchased from Spencers, request this company.