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  • This was my 5th visit to Carmi's. While the service can be slow the friendly staff and excellent food is always there to make up for it and I have raved about it to my family and the circumstances finally got them there today for their first try. Today was not the case. The service was extremely slow. Our orders were incorrect and the waiter was awful. There was another waitress who actually took our soup bowls away and refilled our drinks as our water continuously walked passed us without checking in with us. When speaking to the manager - she made it a point after I watched the waiter talk to her to walk beside our table and speak to two people, giving them hugs, asking for their Facebook page "because I don't do Twitter" and asking about when their next show was. When I shared how long we had been waiting she returned later and said "I reviewed the camera you were wrong" - so even if my perception of our arrival time was off - that still put us at waiting for our food 1 hr and 10 minutes after we had ordered it. Knowing service can be slow, I prepped my family in advance to order immediately since it can be a little while. The poor service was excused by "he's new" and "our food took longer bc of what was ordered." - a 4 top behind us came longer after we had arrived and I saw they had also ordered chicken and were finishing heir meals as I as talking to the manager. Aside from the chicken I highly doubt they are baking fresh meatloaf for every single order. There is no reason it should take that long. I very rarely am one to ask to speak to a manager or send food back. This was so disappointing and the managers complete dismissal of our concerns/upset only made it worse and made the experience worse. Sadly I will certainly not be returning after today's experience and worse so- the manager could care less.
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