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  • Save your money and sanity and go elsewhere. I have spent over $15,000 with this company the last 4 years and this last year their service and reliability has gone WAY down hill. I had not 1, but 2 bad batches of 30,000 brochures (over $4,000 worth of inventory). They would not make it right and get me a re-print or partial credit for the extreme inconvenience (delay for my business, time lost, labor of picking up and hauling 600 lbs of 30 boxes to the trash, etc). I can not recommend Overnight Prints to my worst enemy. While their prices are certainly one of the best in the business, their service level, attention to detail and reliability is completely shot. You never know what you'll get when ordering from them. This last time they printed the brochures way too dark and the fold of the tri-fold brochure was backwards (the inside was on the outside). The worst part of my ordeal is that their 'VIP Customer' line rings and rings and no one ever picks up, so I just sat on the hold cue on the phone for over 1 hour to get some run-a-round generic response from one of their lemming customer service associates. They will not go above and beyond to fix things and basically make it like it's your problem, order was delivered, now just deal with it. If your time, money and stress levels are important to you, do not purchase from Overnight Prints. KEYWORDS: Overnight Prints complaint, Overnight Prints review, complaint about Overnight Prints, complaint about Overnight Prints
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