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  • This place was the worst place I ever went to. I took my laptop in because it would not boot. I am a patient person so I gave them two weeks before calling and checking in. I was told they needed another week. So I called a week and a half later and was told they had no record of my laptop!! After sitting on the phone with the lady, she found my laptop (unorganized much?) She said someone would call me soon with information on it. No one called. Basically two months after taking it in, I went into the store and demanded my laptop. It was in the back somewhere buried but taken apart. Definitely not fixed at all. He tried to convince me to leave it because it was dangerous for the laptop to be handled dismantled, but I was having none of it. They even had the nerve to charge me! I paid the fee for the quote because it was the only way to get my laptop back. 6/2015- As you can see below, the owner continues to harass me and accuse me of slander years after I wrote this review. This is highly unprofessional and not good business. I wrote this review when I was a student at UW-Madison, and yes I have moved several times since. I'm not sure how that calls into question the legitimacy of my complaints. And yes, on that day in 2011, a woman answered the phone. She sounded like she was helping out as she didn't have a clear idea of what was going on. No idea who she was, but she definitely existed. Third, I contacted the store every two weeks so the 30 day limit would not apply to me. However, I think it is ridiculous that a store would not put the responsibility on themselves to stay on schedule and communicate with the customer. I'm so glad my review continues to exist despite efforts of the business to get it removed. He also attempted to write several 5 star reviews for himself if you look below at the hidden reviews (good job Yelp!). If you google the owner, Peter Cloonan, you will see he was arrested for forgery charges in 2014 and took a customer to Judge Mathis. (https://www.youtube.com/watch?v=ZQO_av0IbtU)
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