I went back today and got the works done again. They do a good job and it's nice that I can get my car washed/detailed, gas tank filled and an oil change all in one place (and I even got a 10cent/gallon discount!)
I definitely agree with Tony S. about the unfinished details. I had to re-wipe down the plastic covering in the dash over the spedometer area behind the steering wheel.
Also, I had a scuff in my pant that I asked to be buffed out. To mark it, the guy checking me in circled it with what appeared to be a white crayon, the same thing he wrote on my windows with. No big deal, they did the same thing last time I brought my car in. Well when I went to pick up my car, I could still see the circle that was made on my car. Upon closer inspection it didn't seem it just wasn't buffed out, it was scratched. I don't know how they missed it, I noticed it from 10 feet away. They were very nice and apologetic about it and got it out. They had to buff it about 6 times and put some sort of coating or sealant on it. It's gone now thankfully. But with as blatant and noticeable as it was from 10 ft away, I don't know how it was ever missed.
And they really need to tone down the hardcore upsales. It's ridiculous. And it doesn't end when you leave. Its so hard core that 40 min after I left I was being called because they thought I should have my air filter and differential fluids changed - for an extra $60)